How can we help?
Answers to the questions we get most, plus a direct line to our team.
Your account
Go to Account → Addresses to add, edit or set a default address. You can also change the address on an order before it is shipped.
Write to our support team from Help → Contact Us and we will process the request within 7 working days, after settling any open orders or refunds.
Orders & tracking
Open Account → My Orders and tap any order to see live tracking, the courier name and the expected delivery date. You will also get an SMS and email at every step.
Yes. Orders can be cancelled free of charge any time before they are shipped, from Account → My Orders → Cancel. After shipping, please raise a return once the parcel arrives.
Payments
UPI, credit and debit cards, net banking, wallet balance, EMI and cash on delivery, wherever available for your pincode.
COD is available on most items for serviceable pincodes. Enter your pincode on the product page to check, and note that a small handling fee may apply.
Returns & refunds
Most items can be returned within the return window shown on the product page. Start it from Account → My Orders → Return, choose a reason, and we arrange a free pickup. The refund is issued once the item passes a quick quality check.
Refunds are released as soon as the returned item passes quality check — instantly to your wallet, or in 3–5 working days back to the original payment method.
Selling with us
Tap “Sell with us”, register your store, upload your GST and bank details for verification, and start listing. Most stores are approved within 24–48 hours.
Shipping
Delivery is free above the threshold shown in your cart. Below that a small flat fee applies, and members get free delivery on every order.